Call centers on the globe act as a first line of contact for corporations of all industries. To be the first line of contact for customer acquisition as well as customer support, Call centers need to have a rock solid technology infrastructure and highly functional state of the art tools. At the heart of every call center is their telephony network. The telephony infrastructure of a call center is the core to its daily business.

Softgemi Corporation helps Contact Centers achieve better customer interactions by enhancing contact center applications and operations. Our services include concept development, implementation, and integration for our contact center product portfolio.

We are experienced in designing, implementing and integrating call center products and solutions in multi-vendor environments. We can work at your site or remotely to analyze your system, provide implementation assistance and train your team to use the new technology most effectively.

Contact Center Consulting & Integration offers a complete range of consulting services to get the most value from your Contact Center investments. Services range from initial concept, planning and design through full lifecycle support of your Softgemi Solution. Our consultants use proven tested methods to ensure we meet the requirements that you expect from the solution.

Our services are designed with flexibility and fine focus to meet every unique contact center requirement.

Benefits:

Significantly enhance your call handling capabilities and processes.
Create more intelligent, personalized interactions.
Link your staff together for faster communications.
Enjoy more agile, secure, and reliable operations.
Quick ROI.

 

Softgemi Corporation provides solutions for enterprises seeking to build a new call center, help desk, customer service center or improve their existing ones.

 

Our product suite Softgemi Pyramid is a comprehensive suite of unified applications and utilities for modern contact centers. Softgemi Pyramid is extremely intuitive and user-friendly and incorporates all the essential functionality required by todays leading contact centers while remaining unrivaled in terms of features, flexibility and affordability. The Softgemi Pyramid virtual call center software suite includes an advanced predictive dialer, inbound ACD, auto dialer, call blending, IVR, home-based agents, email messaging, quality monitoring, lead management, flexible script designer and digital recording to name just a few features.

Softgemi Pyramid is an extremely versatile and flexible platform that makes it both uniquely configurable and highly customizable. It has unrivaled features and offers a robust home-based agent solution for both outbound and inbound call centers. It helps you take advantage of IP call center technology to combine geographically dispersed call center locations into one centrally functioning unit.

 

To learn more about our Softgemi Pyramid Contact Center Solutions, please Contact Us.

 

Softgemi is geared to provide scalable services that meet the volume-intensive processing and customer care needs of its clients in various industry segments.

Softgemi Operates in Service-Intensive Industry Sectors such as:

 

 

Our Advantage Factors:

 

We are the choice of worldwide customers because of basic two reasons.

1. Our ability to exceed established service levels.

2. Our ability to implement best practices.

 

Technical Advantage Factors:   Seamless Predictive Dialing   Optimized to minimize the wait time of agents between live calls.  Supports Answering Machine and S.I.T. Frequency Detection. Advanced dialing systems connecting to the agent at the shortest time.

Multiple Dialing Modes

Flexible architecture with Predictive, Automatic or Manual Modes.

Inbound Calls.

Take inbound calls grabbing Caller ID.

Functions as an ACD for inbound calls.

Park the customer with custom music per campaign.

Can have an agent take both inbound and outbound calls in one session(blended).

Multiple Campaigns   Runs multiple campaigns simultaneously Each campaign can be assigned its own unique set of agent scripts & call disposition codes. Call Recording, Monitoring & Conferencing 100 % digital recording of conversations Supports three-way conferencing or agents can transfer calls.

Call Processing   Facilitates Call Processing Features such as dial, answer, transfer, hold, conference and record calls. Ability to send a dropped call to a voicemail box per campaign if  no agent is available Real Time Call and Agent Reporting. Provides Carrier Switch CDR Reconciliation Reports both agent and campaign wise using industry standard Reports. Supports Remote (Web based) monitoring of real time traffic and statistics.

Our Contact Center Product & Service Lines:

Softgemi Corporation offers there level Contact Centre Platform according to the demand of contact Centre.

Softgemi Pyramid:

 

It is an extremely versatile and flexible platform that makes it both uniquely configurable and highly customizable. It has unrivaled features and offers a robust home-based agent solution for both outbound and inbound call centers. It helps you take advantage of IP call center technology to combine geographically dispersed call center locations into one centrally functioning unit.

Download Softgemi Pyramid brochure here.

Softgemi Link:

Being a web-based collaboration solution, is the perfect solution for mobile workforces or virtual teams based in geographically dispersed locations. This is the heart of connection application all the Internal & external data flow along with processing of files is performed by this specially designed seamless software engine which supports full-fledge of object orientation.

 

It is capable of understanding both http & ftp request, hence, the rate of data-& file-transfer will be decided by the users only as per their choice. In addition to that, it is highly equipped with the power of xml serialization, which makes it intelligent to recognize both the synchronous and asynchronous soap-request with the implementation of Web services and Ajax. This multidimensional functionality makes this engine able to support both web-clients and desktop-clients as per the choice of users.

Download Softgemi Link brochure here.

Softgemi Unite

 

It is an extremely versatile and flexible platform that makes it both uniquely configurable and extremely customizable. It has unrivaled features and offers a robust home-based agent solution for both outbound and inbound call centers.

It helps you take advantage of IP call center technology to combine geographically dispersed call center locations into one centrally functioning unit.

Download Softgemi Unite brochure here.